Assistant Manager, Employee Central (Shared Service)

Apply now Job no: 516368
Work type: Full Time
Categories: Singapore - East, Corporate Positions

Job Responsibilities:

  • Oversee and lead the HR Shared Services team to manage HR daily operations and provide guidance on appropriate handling of escalated HR transactions as required
  • Perform, review and ensure HR operations is compliant with internal and external regulations, control requirements and agreed service levels
  • Pursue operational efficiency, service optimization and improved user experience through self-service opportunities, workflow enhancement and automation
  • Provide analysis and reporting of key HR statistics and data needs
  • Oversee implementation and maintenance of related modules in HR management system due to policy/process changes
  • Manage related audits and ensure follow through on findings and control measures
  • Ensure HR Policies, Employee Handbook and Employee Portal are maintained and updated timely
  • Collaborate with internal and external stakeholders to ensure seamless HR operations and effective internal communications
  • Lead, coach and inspire the team to drive continuous improvement and service delivery excellence through effective processes, workflows and technology.
  • Serve as an escalation point to resolve issues for team members
  • Foster teamwork, coach, and provide effective feedback within the team
  • Participate and/or lead any other ad-hoc projects/tasks as and when required


Job Requirements:

  • Degree in HR or Business-related discipline
  • At least 5 years’ experience in HR Operations / Shared Services
  • Attention to detail with excellent organisation skills; ability to effectively plan and manage work in accordance with timelines
  • Proactive problem-solver who can demonstrate initiative and independence with good analytical skills and passionate about identifying opportunities for continuous improvement
  • Experience in leading and managing a team of direct reports will be an added advantage
  • Domain knowledge of SAP/Success Factor will be preferred

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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