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Senior Manager, Consumer Insights & Analytics

Apply now Job no: 502933
Work type: Full Time
Categories: Corporate Positions, Singapore - East, Singapore - Central

The Senior Manager - Consumer Insights and Analytics, sits within the Brand, Communications and Marketing team. In addition to working closely with the Brand and Marketing teams for consumer insights, research, tracking and analytics, he/ she will partner the Business Insights team to answer business questions.
If you like unearthing valuable insights on consumers via research and data analysis, and recommending fact-based solutions to business issues, and helping a social enterprise grow, this job may be for you.

Job Responsibilities:
Custom Research
a. U&A
b. Brand Studies

Tracking studies
a. Customer satisfaction studies with NPS
b. Employee satisfaction studies
c. Brand Health tracking
d. Social Listening

Data Analytics
a. Within BCM – insights to help in marketing strategies
b. Work with business insights team to analyze data for consumer and customer insights

Competitive Tracking
a. Track monthly competitors’ activities


Job Requirements:
1. At least 10 years’ experience in consumer research and insights, preferably with experience gained from both agency and client sides.
2. Quantitative and qualitative research experiences preferred, with competency in market research tools such questionnaire design, digital research.
3. Strong analytics skills to make sense of numbers and storytell with it. Business analytics background a plus.
4. Keen understanding of using consumer insights (backed up with data from research and analytics) to influence marketing and business decisions.
5. Ability to collaborate across business units and departments.
6. Proficiency in using statistical software i.e. SPSS, SAS.

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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