This role provides effective office admin support to about 5 centres. Responsible for answering enquiries and providing accurate information to the customers via the phone, email and internet.

1.  Administrative Support

• Support the centres with data entry of child transactions into SkoolNet and CCLS. This will include:
  • Child Transactions: Enrolment, Withdrawal, Transfer, Notification of Change, Special Approval, Student Pass Application, Promotion of Children
  • Purchases: Uniforms and Mattress covers (SUG cases), Field Trips, Late Fine, K2 Graduation, DSP, Enrichment Classes
  • Update of Yearly Personal Particulars in Skoolnet and CCLS
  • Finance Related: Status of GIRO applications, Invoice Checks
  • Subsidy Applications in CCLS for all new and existing cases
  • Update of School Fees Changes in CCLS (yearly) at centre level and child level
  • Update of Vacancy Status in both CCLS and Campusnet
  • Checking and removal of Staff discount in Skoolnet for those staff who has resigned
  • Retrieval of documents for audit purpose
  • Handles queries from existing and new parents and supports BU wherever needed
  • Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues.

2. Sales Support

• Enrolment Calling to achieve targeted enrolment for all centres handled
• Actively cross-sell or upsell childcare vacancies where possible