ORGANISATION OVERVIEW 

Since 1977, NTUC First Campus (NFC) has been an early childhood education and services leader. As a social enterprise, we have been introducing many inspiring and innovative firsts in our drive to create bright futures for every child, their family and our people.

We believe that every child and their family can realise their best potential – if children have access to high quality preschool education that nurtures them for a lifetime of growth, and parents get the help they need.

We provide education and associated services for young children and their families through our preschools, driven by evidence-based curriculum rooted in the latest international research. To meet the holistic needs of every family, we constantly innovate our curricula and services to better serve them.

BUSINESS UNIT / DEPARTMENT OVERVIEW 

The Human Resource (HR) Department is dedicated to NFC’s People First value. The HR team is responsible for a wide range of functions that support both individual employee needs and the overall strategic goals of NFC. By fostering a positive and productive work environment, the HR department ensures that employees are motivated, engaged, and equipped to embrace dynamism to remain relevant and stay ahead.

The mission of the HR department is to attract, develop, and retain the best talent, while promoting a culture of shared purpose and innovation. We aim to provide comprehensive HR services and support that enhance employee satisfaction and drive organisational effectiveness.

POSITION OVERVIEW 

We are seeking a dynamic and detail-oriented HR professional to join our HR Shared Services team. As Executive, HR Shared Services, you will play a vital role in delivering efficient, consistent, and high-quality HR services to employees and business units. Your contributions will support our commitment to operational excellence and a positive employee experience, while ensuring compliance with internal policies and relevant employment regulations.

KEY JOB RESPONSIBILITIES 

Key Responsibilities:

• HR Service Delivery

  • Ensure that all HR processes are executed efficiently, consistently and in a timely manner across the employee lifecycle.

  • Provide end-to-end support for HR processes to business units and employees. 

  • Maintain accurate employee records in HR systems, ensuring data is updated and compliant with legal requirements.

  • Maintain data integrity and confidentiality in line with company policies and data protection regulations.

  • Act as a point of contact for employee inquiries, resolve issues in a timely and professional manner and escalate to appropriate teams/specialists if required.
    
    

• HR Operations & Projects

  • Assist with the administration of HR programs and ensure consistency and compliance with company policies and regulatory requirements.

  • Support HR projects and initiatives aimed at improving operational efficiency and service delivery.

  • Support the automation and digitalization of HR processes to increase efficiency.

  • Collaborate with internal stakeholders to streamline and enhance HR service processes.

  • Support HR reporting, audits, and data analytics to drive actionable insights.

QUALIFICATIONS AND JOB REQUIREMENTS

Education

• Bachelor’s degree in Human Resource, Business Administration, or a related discipline

Experience

• 2-4 years of experience in HR operations, shared services, or a similar role, preferably in a fast-paced environment 

Skills

• Ability to manage multiple priorities and meet deadlines independently

• Excellent communication and interpersonal skills with a customer service mindset

• Proficient in HR systems (e.g. SAP SuccessFactors, Workday) and productivity tools including Microsoft Office and Google Suite (Docs, Sheets, Slides, Gmail, etc.) 

• Familiarity with local employment regulations and HR best practices

Personal Attributes

• Strong attention to detail with a focus on accuracy and consistency

• Ability to work in a fast-paced environment 

• A problem-solving mindset with a proactive approach to tasks