Job Responsibilities:

• Administrative support to the Enrolment Advisor team with verification of documents and data entry of child transactions into SkoolNet, CMS and HubSpot including:-
• Child Transactions: Enrolment, Withdrawal, Transfer, Notification of Change, Special Approval, Student Pass Application, Promotion of Children
• Retrieval of documents for audit purpose
• Handles queries from new parents and provide support whenever needed
• Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues. Internal stakeholders include HQ colleagues such as Admin, Finance, CSS, etc
• Advise/counsel parents of prospective students who are considering enrolment in our preschools.
• Support leads/manager, Customer Experience in following up with leads and cleaning up data in SkoolNet and HubSpot lead module.
• Coordinate facilities tours for parents, partners and others as requested.
• Assist in roadshows / Open House
• Other related duties as required or assigned.

Job Requirements:

• GCE 'O' level holder and above
• Min 1-2 years relevant experience in handling customer service/ administrative.
• Have excellent communication skills, with an eye for detail.
• Good influencing and relationship building skills
• Self-motivated, resourceful and with high level of initiative
• Be a strong team player.