Provide effective office admin support to about 8 centres. Responsible for answering enquiries and providing accurate information to the customers via the phone and email.

Job Responsibilities:
1. Administrative Support
Support the centres with data entry of child transactions into SkoolNet and CMS. This will include:
• Child Transactions: Enrolment, Withdrawal, Transfer, Notification of Change, Special Approval, Student Pass Application, Promotion of Children
• Purchases: Uniforms and Mattress covers (SUG cases), Field Trips, Late Fine, K2 Graduation, DSP, etc
• Finance Related: Status of GIRO applications, Invoice Checks
• Subsidy Applications in CMS for all new and existing cases
• Update of School Fees Changes in CMS at child level (yearly)
• Update of Vacancy Status in both Skoolnet and CMS
• Checking and removal of Staff discount in Skoolnet for staff who has resigned
• Retrieval of documents for audit purpose
• Handles queries from existing and new parents and provide support whenever needed
• Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues. Internal stakeholders include HQ colleagues such as Admin, Finance, CSS, etc

2. Financial Assistance Support
• Determine if parent qualify for Financial Assistance
• Offer the correct form of assistance and guide parents on the documentations needed

3. Reconciliation
• GSII Reports (Subsidies)
• Follow-up on discrepancies for any over-payment or under-payment of subsidy in CMS and subsidy adjustments in Skoolnet

4. Calls/Email/SMS
• Handle calls/emails/sms enquiries from existing and new parents
• Direct emails requiring special attention to relevant parties and ensure that they are followed up accordingly

5. Others
• Assist to buddy new staff when required

Job Requirements:
• GCE 'O' level holder and above
• Min 2 years relevant experience in administrative support
• It would be good if candidate has prior experience assisting parents with subsidies matters in a childcare centre setting
• Detail oriented and willingness to learn
• Good Customer service
• A team player