Customer Engagement Officer (1 Year Contract)
Job no: 513382
Work type: Full Time
Categories: Singapore - East, Corporate Positions
Provide professional front-line support, being responsible for answering enquiries and providing accurate information to customers via the phone, email and internet.
- Adherence to shift schedule
- Ensure that calls are answered within 3 rings
- Achieve minimum Call Quality evaluation score of 80%
- Actively up-sell / cross-sell childcare vacancies at alternative centres to parents, waitlisted at popular centres.
- Ensure follow-through actions are carried out according to service standard and established guidelines
- Assist to buddy new staff as a mentor when required
- Offer first call resolution to appease customer/parent when a feedback is raised
- GCE 'O' level holder and above
- Min 2 years relevant experience in handling incoming calls in a contact centre environment.
Advertised: Singapore Standard Time
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