Officer, Customer Service (1 Year Contract)
Job no: 508010
Work type: Full Time
Categories: Administration / Operation Positions, Singapore - East
Provide professional front-line support, being responsible for answering enquiries and providing accurate information to customers via the phone, email and internet.
• Adherence to shift schedule
• Ensure that calls are answered within 3 rings
• Achieve minimum Call Quality evaluation score of 80%
• Actively up-sell / cross-sell childcare vacancies at alternative centres to parents, waitlisted at popular centres.
• Ensure follow-through actions are carried out according to service standard and established guidelines
• Assist to buddy new staff as a mentor when required
• Offer first call resolution to appease customer/parent when a feedback is raised
• GCE 'O' level holder and above
• Min 2 years relevant experience in handling incoming calls in a contact centre environment.
Advertised: Singapore Standard Time
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