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Analyst, Customer Success

Apply now Job no: 498878
Work type: Full Time
Categories: Management / Specialist Positions, Corporate Positions

Job Responsibilities

Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions

Assist in business process redesign and documentation as needed for new technology

Translate high-level business requirements into functional specifications for the IT organization and/or vendors; manage changes to such specifications

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation

Work with business partners within one business function to align technology solutions within business strategies

Assist Project Managers in development of project plans and use associated project planning tools as needed

Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel

Collaborate with management in systems development and design

Develop test plans and coordinate software testing

Conduct insightful, adhoc analysis to investigate on-going or one-time operational issues

Prepare project documentation such as Requirement Specifications/Use Case Specifications, User manuals etc.


Job Requirements

Min Degree holder, with prior experience in business analysis 

Detailed analytical abilities

Excellent planning, documentation, problem-solving, organizational and time management skills

Ability to work independently and with others

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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